September 03, 2020
Your privacy is of great importance to Joystate. Hence, we comply with privacy laws. This means that your data is always secure, and used responsibly. In this privacy statement we explain all the ways in which we utilize your personal information.
If you have any questions, or would like to know exactly what data we track, please contact Joystate.
On our website you can sign up for events, where we use your personal information to process and register your application.
For this we use your IP address, e-mail address, name, location, nationality and payment details. We need these because of the agreement we enter into with you. We hold on to this information until your course has been completed, and seven years thereafter (this is the mandatory statutory period for the retention of data).
Web shop purchases
On our website, if you can purchase products, then we use your personal information to process and register your application.
For this we use your IP address, e-mail address, billing address, name, physical address, phone number and payment details. We need these because of the agreement we enter into with you. We hold on to this information until your course has been completed, and seven years thereafter (this is the mandatory statutory period for the retention of data).
When you place an order with us, we use your personal data to be able to handle this properly. We can give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.
For this we use your payment details, name, physical address, IP address, e-mail address, phone number and billing address. We need these because of the agreement we enter into with you. We hold on to this information until your course has been completed, and seven years thereafter (this is the mandatory statutory period for the retention of data).
Supply to third parties
We collaborate with certain companies, that can receive from us your heretofore mentioned personal information. An example would be the invoice we send with regard to your event. This is logged in our accounting system, the data of which is then shared with our accountant. You are entitled at all times to receive insight into what personal data we have stored, and with which parties this is being shared. See also the ‘Access, modification, and removal of your data’ section in this document.
For access to certain sections of our website you must first register. This involves entering personal information and selecting a username. This is used to create a user account, which you can log into with that username and a self-selected password.
For this we use your name, physical address, e-mail address, billing address and IP address. This is in our legitimate interest. We hold on to this data until you terminate the user account.
We store this data so that you need not enter your details anew with repeat visits, and to contact you more easily when necessary. You can change your personal information in your user account whenever you want.
Contact form and newsletter
With the contact form you can ask us questions or submit requests.
For this we use your e-mail address, IP address and name. We do this with your consent. We hold on to this information until we are certain that you are happy with our response, and six months thereafter. This allows us to easily consult the information in the event of follow-up questions. It also allows us to improve our customer support service.
You can subscribe to our newsletter. This has news, tips, and information about our products and services. You can cancel your subscription at any time. Every newsletter contains an unsubscribe link. Your e-mail address is added to the list of subscribers with your permission only. This data is stored until you cancel the subscription.
We would like to send you information about special events, offers and new products or services, always related to the Joystate. We do this:
- Via e-mail
- Via social media
You can object to this service at any time. Every instance contains an explanation of how you can do this. Every e-mail contains an unsubscribe link. You can block us or use the unsubscribe option. You can indicate this when you are contacted by phone. You can also do this via your user account, or the portal.
Distribution to other companies or institutions
With the exception of user data acquired via application for events and web shop orders, under no circumstances do we give out your personal information to other companies or institutions, unless legally required to do so (for example when demanded by the authorities in case of a suspected crime).
You can disable cookies in your browser settings, but this does mean that some features of our website will not function properly.
We have entered into agreements with companies that store cookies, about the use of these cookies. However, we do not have full control over what they do with these cookies. Make sure to also read their privacy statements.
We use Google Analytics to track how visitors use our website. We have entered into a processing contract with Google. This contains strict stipulations on what they are allowed to track. We allow Google to use the acquired Analytics data for other Google services. We have Google anonymize the IP addresses.
Security of personal data is of great importance to us. We make sure that your personal information is well secured. We continually update the security and keep a careful eye on potential gaps.
Changes to this privacy statement
Access, modification, and removal of your data
If you have any questions or would like to know what personal information we have stored, feel free to contact us. See contact details below.
You have the following rights:
- Receive an explanation on what personal information we have stored, and what we do with it
- Access to the exact personal information we have
- Have errors corrected
- Have outdated personal information removed
- Withdrawal of consent
- Object to certain usage
Make sure to always clearly state your identity, so that we do not inadvertently change or remove other people’s data.
Filing a complaint
If you find our service unsatisfactory, you have the right to file a complaint: